Terms and Conditions

Booking and payment

We take bookings for our classes online via our website and ask for prepayment to confirm your booking. Your payment is processed through Stripe. If you are uncomfortable about paying online we are happy to send our bank details for a transfer to be made. If you have any questions regarding this please get in touch.

Non-attendance

In the event of non-attendance or lateness to classes it is not possible to provide alternative studio time, or for a class to be rescheduled. Fees will not be refunded.  

Cancellation
 

Cancellations must be sent in writing by email to jo@theclayroom.co.uk

If received 10 working days or more before the course start date, your fees will be refunded in full, minus a £10 booking fee. Alternatively it may be possible to transfer your session to another date, subject to availability.

Payments will not be refunded for cancellations received within 10 working days of the start date. Once the course begins there are no refunds and it will not be possible to transfer your place to another date.

Refunds are not available for gift cards or gift certificates.

If we have to cancel your class due to unforeseen circumstances you can choose to transfer to the next available class at no extra charge, or receive a full refund of any fees paid. If a single session has to be cancelled we will offer an alternative session date or refund fees for the cancelled session. The Clay Room reserves the right to cancel any class at short notice. In this event you will be notified as soon as possible.

Cancellation of courses by The Clay Room

In addition to class fees, materials will be charged at £8.00 per 1Kg of clay that you have used. We weigh what you have made and you pay on the day.

Material costs

Collecting work

It may take up to six weeks for your work to be fired. You will receive an email informing you when the work is ready for collection. From the date of this email you will have 28 days to arrange collection.

Any work damaged during the firing process is not the responsibility of The Clay Room and any work remaining in the studio after the above cut off times is likely to be thrown away.

We aim to be fully accessible. If you feel there is something we can do to improve your experience with us, please let us know and we will do what we can to make adjustments.

Accessibility

Health & Safety

It is important that everyone respects all Health & Safety regulations, other members and users of The Clay Room and other occupants of Makers Yard. Main points:

  • The Clay Room cannot be held responsible for any injuries caused through the misuse of the studio or equipment

  • If you are not sure about how to operate a piece of equipment please ask before using it

  • Please familiarise yourself with our evacuation procedure

  • If you are unsure of anything regarding Health & Safety please ask

  • The Clay Room is not responsible for any damage caused to work and is not responsible for any work, belongings or money going missing or getting stolen

We reserve the right to suspend or cancel any person from a course if any of the above points are not respected